Clearly positive 'word of mouth' is often the best method, especially if the recommendation comes from someone you know well and trust. However, if you don't have this luxury, then some research will be required.
If you go to Google and type ’resin flooring installer’ or ‘resin flooring’ you will probably be amazed, and dismayed, at the sheer number of results. Accordingly, selecting a suitable installer for your project can be a bit of a minefield. However, there are a few simple checks that will help narrow down the search and point you in the direction of appointing an installer with all the right credentials to deliver a high quality floor.
The first check we always recommend is online business verification. Do the companies being considered have an online presence (most credible companies will have either an established website or social media presence, and many have both)? How long has each business been trading (www.companieshouse.gov.uk
is a good source of information)? Whilst these points are not definitive, they do help to ascertain the potential size and experience level each company may have.
Having checked online and probably discounted some of the companies being considered, the next thing to do is call each of the remaining companies to find out if they are members of industry recognised schemes (e.g. FeRFA – The Resin Flooring Association
), health and safety schemes (e.g. SAFE Contractor
) and if they are approved installers for any specific manufacturer (including written confirmation and certificates for training courses attended). I would also ask if they have completed similar projects. These calls may also allow you to ascertain the level of professionalism, confidence and experience of each business. They will certainly help you discount some as unsuitable.
By this stage, your shortlist is hopefully down to no more than 5 businesses. It is now time to invite them to your premises so that they can complete a survey on which they can base a quotation. These visits provide a great opportunity to further assess each potential installer. There are a number of basic questions they should be asking, all of which should be aimed at ascertaining your needs (and performance requirements), the environment and conditions in which the floor will be installed and any constraints that could exist. A list of the questions you might expect is detailed within BS8204-6 and within sections 3.2 and 3.3 of the FeRFA Guide to the Specification and Application of Synthetic Resin Flooring (www.ferfa.org.uk/pdf/FeRFAPublications/SpecGuideCPD.pdf
Now that you have allowed a select few installers into your premises in order for them to provide a quotation, their performance will enable you to complete some final checks before making a decision whom to use. It is recommended to consider;
- How quickly the quotation returned (a sign of professionalism and responsiveness)
- How accurate and detailed are the quotation contents?
- Does the quotation define the system on which the quotation is based ?
- Is it clear about the associated impact on your business / home in terms of the time it will take to complete the installation and how long the floor will take to cure before it can be put into FULL use?
- Does it detail the full scope of works?
- Are clear terms and conditions included?
- Does it define the type and length of warranty that will be provided?
Having reviewed the quotations, you are hopefully now in a position to decide. If not, and if the size of the project merits it, why not ask to view one or two similar installations. This will hopefully provide the final peace of mind required.